LA Production

Wow… this truly means the world to us 🤍 Thank you so much for your incredibly kind words. Knowing that you searched for months and chose La Production is such an honor. We don’t take that lightly. It was an absolute joy capturing your day. Your energy, your love, and the amazing atmosphere around you made everything feel effortless and magical. Moments like these are exactly why we love what we do. We’re so grateful you felt the experience was professional and stress-free — that’s always our goal from the very first conversation to the final delivery. And hearing that your guests adored our team? That’s the biggest compliment. We would be honored to work with you again anytime. Thank you for trusting us with such an important chapter of your story 🤍

This is the first and only case in which a client, after receiving the full scope of contracted wedding photography and videography services, requested a refund. At the same time, the client continued to post negative reviews on the Zola platform under multiple fictitious names. We sincerely thank the Zola moderation team for their assistance in identifying and removing spam reviews that violated the platform’s policies. All services outlined in the signed contract were delivered in full and, in several areas, exceeded contractual requirements. The agreement specified: * A wedding highlight film with a minimum duration of 5 minutes * At least 800 professionally edited photographs The client received: * A highlight film with a total runtime of 9 minutes and 17 seconds * 980 professionally edited photographs Seven days after the wedding, the client voluntarily sent the following message: “Thank you again for everything you did for us. You were incredibly attentive, and it was wonderful to watch your creative process throughout the entire evening.” After receiving the wedding video, the client commented that he was satisfied with the videography services, and his exact words were: “To clarify further, videos came out great with balanced camera settings that directly show us side by side of how the event looked vs how it was shot on camera.” After gaining access to the online gallery, the client expressed dissatisfaction with approximately five to six images out of the total 980 delivered photographs. On our own initiative, we provided the client with an additional 180 images beyond what was required under the contract to offer a broader selection for potential future prints. We acknowledge that this expanded set may have included approximately three to five images that would not typically be part of the final curated online gallery. Acting in good faith, the studio therefore offered reasonable solutions, including: * Alternative color-grading styles * Replacing selected images with comparable alternatives from the same series * Additional refinements where appropriate All proposed solutions were declined, and the client insisted solely on a refund, which is not provided for under the terms of the signed contract. All services were fully rendered, and all wedding photo and video materials were delivered. There were no incidents involving raw files, flash drives, or filming equipment; no files were lost, and the coverage was completed on schedule without delays. Therefore, we consider this dispute to concern subjective aesthetic preferences rather than any failure to fulfill contractual obligations. In the interest of transparency, the studio is prepared to provide the complete gallery privately to interested parties who wish to independently evaluate the quality of our work.

Thank you so much, Destiny! This truly means a lot to our entire team. We’re so happy to hear that everyone had such a great time and that the energy, laughter, and moments came through during the day. Making people feel comfortable and enjoy the experience is just as important to us as capturing beautiful memories. We’re honored to have been part of your friend’s wedding and would absolutely love to work with you when your big day comes. Thank you again for the kind words and support! LA Production Team 💛

Thank you so much, Casey, for these incredibly kind and heartfelt words 🤍 It truly means the world to us to know that your experience with LA Production felt professional, stress-free, and full of positive energy - that is exactly what we strive for with every couple we work with. We’re beyond grateful for your trust, your recommendation, and for allowing us to be part of such a magical day. Capturing those special moments and creating an experience that feels joyful and effortless is why we do what we do. Thank you again for choosing us - we would absolutely love to work with you again in the future! ✨